10 New Year's resolutions for support techs
By Becky RobertsVia: Cristina.
It's that time of year again: Time to turn the oversights and shortcomings of the past year into a list of positive
goals for the year that lies ahead. Here's my list. Jump into the discussion and share the items on yours.
In 2006, I resolve...
- 1 To treat the users with the respect they deserve by not pulling faces behind their backs, deliberately confusing their ages and IQs, or submitting "Dumb User Stories" to TechRepublic.
- 2 To document all changes, procedures, solutions, outstanding issues, etc., so that if I'm struck dead by a random meteorite tomorrow someone can assume my responsibilities.
- 3 To immediately cease and desist from deliberately confusing the users--and stunning them with my brilliance--by distributing instructions containing such geek-licious words as cache, demodulator, DOS attack, aspect ratio, and Bayesian logic.
- 4 To practice the "safe computing habits" I preach to the users by routinely backing up my data, not downloading every free utility with geek-appeal, and not bypassing firewall protection even though I am
a computer god and know how. - 5 To have the caffeine IV removed and drink only organic herbal tea or fresh spring water.
- 6 To prioritize work orders by business need and not by who gives me the most chocolate.
- 7 To remind myself every day that this is not my network, these are not my computers, and I exist only to serve the needs of the company and its employees.
- 8 To make a concerted effort to better understand the needs of the users by learning their priorities and engaging with the requirements of their job functions. I will then apply this newly acquired knowledge to use technology to improve the lives of my users by simplifying their tasks and increasing their efficiency.
- 9 To provide training and documentation for every rollout, upgrade, and procedural change instead of expecting the users to learn by osmosis.
- 10 To occasionally venture out of Olduvai and Tristram into the real world of carbon-based entities and maybe even get a date....
Comentarios (3) - Referencias (0)
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Comentarios
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Mi primer trabajo fue de soporte técnico a usuarios de una empresa. En inglés. Ahora también les doy soporte a los de la mía, aunque no sea mi principal tarea, y entiendo perfectamente todos y cada uno de los puntos del post. Pero... por muy buenos propósitos que yo me haya hecho, siempre, siempre, acaba ganando el cansancio. Los ordenadores cansan, sobre todo cuando se rompen.
Y ahora me voy a echarle un ojo a una impresora... (vale, esto es coña).Comentario de Ana hace 2 años y 32 meses
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Oye, que no, que es mentira, que el punto 10 no lo entiendo.
Comentario de Ana hace 2 años y 32 meses
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sospecho que serán o bien personajes o lugares de libros sci-fi o de series sci-fi...
vamos...
"10 Dejar de ser friki... y echar un casquete de vez en cuando. Aunque los tios sean tontos."Comentario de xaxa hace 2 años y 32 meses